Community Update

I recently bought a replacement diaphragm for a sprinkler valve that was leaking. Napoleon was friendly and helpful. He listened to my description of the valve and the leak, sold me a replacement diaphragm, and told me to bring it back for a refund if it didn't solve my problem. It was the last one they had of that type and was an open package--he even offered me a sandwich baggie in which to carry it home.

Alas, the replacement diaphragm didn't solve my problem--it was for a different valve--close but ill-fitting and didn't stop my leak. When I returned it for a refund another employee first told me that I'd had it in the valve too long or must have tremendous water pressure because it had left a permanent seat image of the valve in the diaphragm. When he inspected it next to a new part taken from an open package he found no difference he agreed to the refund (it really was like new) and then, a moment later, reneged saying I didn't have the spring that comes with a new diaphragm.

The open package item he used to compare to my diaphragm had no spring and mine had no spring when I it was sold to me. I explained this to him and he still refused the refund.

So, unless you are a professional and know exactly what you need I advise you to go elsewhere. Poway Irrigation reneged on their promise for a refund if it was the wrong part.

I won't do business with them again and recommend you don't, either.